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{"id":370,"date":"2008-09-04T18:42:48","date_gmt":"2008-09-04T18:42:48","guid":{"rendered":"http:\/\/www.webhostingbuzz.com\/blog\/?p=370"},"modified":"2008-09-04T19:39:56","modified_gmt":"2008-09-04T19:39:56","slug":"september-whb-customer-survey-results","status":"publish","type":"post","link":"https:\/\/blog.webhostingbuzz.com\/2008\/09\/04\/september-whb-customer-survey-results\/","title":{"rendered":"September WHB Customer Survey Results"},"content":{"rendered":"

In order to better know our customers, what they were using our services for, and how we are doing as a company, we decided to survey our current WHB customers.\u00a0 Most of the feedback was good, some of it was rather amusing, but it did give us some direction as to how we can make WebHostingBuzz even better.<\/p>\n

What were some of our favorite comments?<\/p>\n

“WHB is simply THE best hosting provider I have been using. I have been involved on the internet since 1997, By no comparison, WHB are the BEST on planet earth when it comes to server uptime, prices and packages and an outstanding customer service and support. these are my 2cents and I am sticking to my statement.”<\/p>\n

“I have nothing but praises for my host WHB. Simply the best.”<\/p>\n

“Web Hosting Buzz totally rocks!”<\/p>\n

“I would recommend it to all my friends… if I had any.”<\/p>\n

Here are the results.\u00a0 We have already started to comb over the feedback so as to improve our offerings in the future:<\/p>\n\n\n\n\n
1. <\/strong> I would rate the sales\/billing process at WebHostingBuzz as:<\/td>\n<\/td>\n<\/tr>\n
\n
\n\n\n\n\n\n\n\n\n
<\/th>\nExceptionally quick and straightforward.<\/th>\nGood. My problems were solved.<\/th>\nAverage. Some minor issues here and there.<\/th>\nPoor. I dread contacting you.<\/th>\nNot noticeable enough to comment.<\/th>\n<\/thead>\n
Sales Support<\/td>\n26.7 %<\/span><\/td>\n41.7 %<\/span><\/td>\n12.6 %<\/span><\/td>\n1.7 %<\/span><\/td>\n17.0 %<\/span><\/td>\n<\/tr>\n
Billing Support<\/td>\n26.9 %<\/span><\/td>\n37.4 %<\/span><\/td>\n16.4 %<\/span><\/td>\n3.8 %<\/span><\/td>\n15.2 %<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/tr>\n
2. <\/strong> I would rate the technical support at WebHostingBuzz to be<\/td>\n<\/td>\n<\/tr>\n
\n
\n\n\n\n\n\n\n\n\n
<\/th>\nUnnecessary. My site is always up.<\/th>\nQuick and very helpful.<\/th>\nCapable of solving my problem.<\/th>\nA little on the bad side.<\/th>\nPure pain.<\/th>\n<\/thead>\n
HelpDesk support<\/td>\n12.9 %<\/span><\/td>\n47.3 %<\/span><\/td>\n29.1 %<\/span><\/td>\n6.4 %<\/span><\/td>\n4.1 %<\/span><\/td>\n<\/tr>\n
LiveChat support<\/td>\n27.4 %<\/span><\/td>\n34.4 %<\/span><\/td>\n27.8 %<\/span><\/td>\n5.1 %<\/span><\/td>\n5.1 %<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/tr>\n
3. <\/strong> My preferred method for contacting WebHostingBuzz is:<\/td>\n<\/tr>\n
\n\n\n\n
\"results<\/td>\n\n\n\n\n\n\n\n
<\/td>\n79.3%<\/td>\nHelpDesk (269)<\/td>\n<\/tr>\n
<\/td>\n20.6%<\/td>\nLiveChat (70)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n
4. <\/strong> I would rate the speed of my WebHostingBuzz site to be<\/td>\n<\/tr>\n
\n\n\n\n
\"results<\/td>\n\n\n\n\n\n\n\n\n\n
<\/td>\n55.2%<\/td>\nGood. I have no complaints. (189)<\/td>\n<\/tr>\n
<\/td>\n28.9%<\/td>\nIt has its moments, but it’s usually pretty good. (99)<\/td>\n<\/tr>\n
<\/td>\n8.4%<\/td>\nStellar. (29)<\/td>\n<\/tr>\n
<\/td>\n7.3%<\/td>\nSlow. A little help, please. (25)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n
5. <\/strong> I use WebHostingBuzz to host:<\/td>\n<\/tr>\n
\n\n\n\n
\"results<\/td>\n\n\n\n\n\n\n\n\n\n\n\n\n
<\/td>\n42.7%<\/td>\na site composed of custom pages I or someone else built (249)<\/td>\n<\/tr>\n
<\/td>\n17.0%<\/td>\na blog (99)<\/td>\n<\/tr>\n
<\/td>\n16.1%<\/td>\na site built using a content management system (94)<\/td>\n<\/tr>\n
<\/td>\n7.0%<\/td>\n View “Other” Answers <\/span> “Other” Answers <\/span><\/td>\n<\/tr>\n
<\/td>\n6.5%<\/td>\nan application (38)<\/td>\n<\/tr>\n
<\/td>\n5.8%<\/td>\na store (34)<\/td>\n<\/tr>\n
<\/td>\n4.6%<\/td>\nother people’s sites. I’m a reseller. (27)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n
6. <\/strong> What plan(s) are you currently on?<\/td>\n<\/tr>\n
\n\n\n\n
\"results<\/td>\n\n\n\n\n\n\n\n\n\n\n
<\/td>\n83.8%<\/td>\nBudget (296)<\/td>\n<\/tr>\n
<\/td>\n7.6%<\/td>\nReseller (0-20 sites) (27)<\/td>\n<\/tr>\n
<\/td>\n3.6%<\/td>\nBusiness Lite ($35 a month) (13)<\/td>\n<\/tr>\n
<\/td>\n2.2%<\/td>\nReseller (20+ sites) (8)<\/td>\n<\/tr>\n
<\/td>\n1.1%<\/td>\nBusiness Buzz ($55 a month) (4)<\/td>\n<\/tr>\n
<\/td>\n1.1%<\/td>\nDedicated Server (4)<\/td>\n<\/tr>\n
<\/td>\n0.2%<\/td>\nBusiness Enterprise ($75 a month) (1)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n
Page 2<\/div>\n<\/div>\n
\"Survey\"\"Survey\"<\/div>\n

<\/a><\/p>\n

Optional Questions<\/h1>\n\n\n\n\n
7. <\/strong> The best CMS on the market today is:<\/td>\n<\/tr>\n
\n\n\n\n
\"results<\/td>\n\n\n\n\n\n\n\n\n\n\n\n
<\/td>\n31.5%<\/td>\nWhat is a CMS? (93)<\/td>\n<\/tr>\n
<\/td>\n25.0%<\/td>\nWordPress (74)<\/td>\n<\/tr>\n
<\/td>\n16.9%<\/td>\n “<\/span>Other” Answers <\/span><\/td>\n<\/tr>\n
<\/td>\n16.2%<\/td>\nJoomla (48)<\/td>\n<\/tr>\n
<\/td>\n8.1%<\/td>\nDrupal (24)<\/td>\n<\/tr>\n
<\/td>\n2.0%<\/td>\nMambo (6)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n
8. <\/strong> FOR DEVELOPERS: I program in:<\/td>\n<\/tr>\n
\n\n\n\n
\"results<\/td>\n\n\n\n\n\n\n\n\n\n\n\n
<\/td>\n32.4%<\/td>\nPHP (97)<\/td>\n<\/tr>\n
<\/td>\n27.0%<\/td>\nI’m no programmer! (81)<\/td>\n<\/tr>\n
<\/td>\n21.7%<\/td>\nHTML and CSS (65)<\/td>\n<\/tr>\n
<\/td>\n12.7%<\/td>\n <\/span>“Other” Answers <\/span><\/td>\n<\/tr>\n
<\/td>\n2.3%<\/td>\nJava (7)<\/td>\n<\/tr>\n
<\/td>\n2.0%<\/td>\nPython (6)<\/td>\n<\/tr>\n
<\/td>\n1.0%<\/td>\nRuby on Rails (3)<\/td>\n<\/tr>\n
<\/td>\n0.6%<\/td>\nASP.NET (2)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

In order to better know our customers, what they were using our services for, and how we are doing as a company, we decided to survey our current WHB customers.  Most of the feedback was good, some of it was rather amusing, but it did give us some direction as to how we can make […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[51,402,48,52,47,50,49,53],"yoast_head":"\nSeptember WHB Customer Survey Results - WebHostingBuzz US Blog<\/title>\n<link rel=\"canonical\" href=\"https:\/\/www.webhostingbuzz.com\/blog\/2008\/09\/04\/september-whb-customer-survey-results\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"September WHB Customer Survey Results - WebHostingBuzz US Blog\" \/>\n<meta property=\"og:description\" content=\"In order to better know our customers, what they were using our services for, and how we are doing as a company, we decided to survey our current WHB customers.  Most of the feedback was good, some of it was rather amusing, but it did give us some direction as to how we can make […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.webhostingbuzz.com\/blog\/2008\/09\/04\/september-whb-customer-survey-results\/\" \/>\n<meta property=\"og:site_name\" content=\"WebHostingBuzz US Blog\" \/>\n<meta property=\"article:published_time\" content=\"2008-09-04T18:42:48+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2008-09-04T19:39:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/charting.vresp.com\/chart\/data?fmt=GIF&vr_key=0&chtt=Pie&chls=12&chl=HelpDesk+%28269%29%7CLiveChat+%2870%29&cht=p&chd=t:100.0,26.0&chs=200x175&fname\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\">\n\t<meta name=\"twitter:data1\" content=\"2 minutes\">\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.webhostingbuzz.com\/blog\/#website\",\"url\":\"https:\/\/www.webhostingbuzz.com\/blog\/\",\"name\":\"WebHostingBuzz US Blog\",\"description\":\"Hosting, hosting, more hosting and a little of everything else\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":\"https:\/\/www.webhostingbuzz.com\/blog\/?s={search_term_string}\",\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.webhostingbuzz.com\/blog\/2008\/09\/04\/september-whb-customer-survey-results\/#primaryimage\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/charting.vresp.com\/chart\/data?fmt=GIF&vr_key=0&chtt=Pie&chls=12&chl=HelpDesk+%28269%29%7CLiveChat+%2870%29&cht=p&chd=t:100.0,26.0&chs=200x175&fname\",\"contentUrl\":\"https:\/\/charting.vresp.com\/chart\/data?fmt=GIF&vr_key=0&chtt=Pie&chls=12&chl=HelpDesk+%28269%29%7CLiveChat+%2870%29&cht=p&chd=t:100.0,26.0&chs=200x175&fname\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.webhostingbuzz.com\/blog\/2008\/09\/04\/september-whb-customer-survey-results\/#webpage\",\"url\":\"https:\/\/www.webhostingbuzz.com\/blog\/2008\/09\/04\/september-whb-customer-survey-results\/\",\"name\":\"September WHB Customer Survey Results - 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