If you or your clients are experiencing email related problems such as:<\/p>\n – unable to login via webmail – unable to send emails – unable to receive emails (sender gets a bounced message)<\/p>\n AND you or your client are using the main account to send\/receive emails, which is the default account that only uses the username without the “@domain.com” part.<\/p>\n The problem is that this default account is supposed for the internal system usage. It can work as a normal email account as well, but in most cases it will result in above mentioned problems, that’s why we don’t recommend using the default email account directly.<\/p>\n If you are already using the account but don’t want to switch to a new email address then you can simply do the following:<\/p>\n 1.) create a new email account in your CPanel and name it like the accounts username 2.) configure your mail client software to use “username@domain.com” instead of only “username” in order to avoid any mix ups 3.) setup the default address to foward to this new email address<\/p>\n Example: You have a domain on server called “my_domain.com” with the username “vancouver” and you are using the following login details:<\/p>\n incoming- & outgoing mailserver: mail.my_domain.com username: vancouver password:********<\/p>\n Then you would create a new email account in your CPanel called “vancouver”, which then gets created as “vancouver@my_domain.com”, so changing the login details to<\/p>\n